Client contact

Capture citizens details swiftly and accurately

Customers contact government departments in many different ways; over the phone, by post, in person and on the internet. Departments must be prepared to take contact details swiftly and accurately, at all times.

The QAS solutions range enables government to meet all of these requirements. By generating a full and accurate address from partial address information, QAS saves time and reduces error to an absolute minimum. The software is simple for operators to use within a customer contact centre or can be integrated within a one-stop-shop or other face-to-face environment.

In addition to the accuracy and validation benefits, the reduction in the time taken to capture personal details reduces transaction times considerably. This results in shorter calls, shorter queues and improved customer perception.