Client Contact

Validate new customers as they register

Customers contact finance companies in several different ways; over the phone, by post, in branches, on the internet and through third parties or intermediaries. Financial organisations must be prepared to take contact details swiftly and accurately no matter how the customer approaches them.

The QAS solution enables call centres to meet these requirements. By only requiring partial address details to return a full and valid address, QAS saves time and reduces error to an absolute minimum. The software is simple for operators to use within a call centre and can be integrated into an organisations website.

Aside from the accuracy and validation achieved, the reduction in time taken to capture personal details can reduce overall transaction times considerably. This means shorter calls, shorter queues and improved customer service.