Call Centre Solutions, Quality Customer Service

Are you forcing your customers to spell it out?

As call centre operators undoubtedly know, taking someone's address over the telephone is a tedious task especially when asking them to spell it out for you. In many cases customers accidentally provide an incorrect or incomplete address. Conversely, call centre operators may misspell street names. Yet, these seemingly-small errors cost call centres and organisations as a whole both time & money and impedes customer service.

QAS is designed to address these challenges by significantly reducing the cost of handling address related calls. By reducing the time taken to enter customers' address details, call centre operators can meet customer service goals such as increased call volume, reduced call waiting and faster, more accurate transaction times. Thus paving the way for trouble free dialogue with customers that leads to profitable customer purchase and repurchase opportunities.

Using QAS means your customers do not have to spell out complicated address details over the phone, and any correspondence or goods will be addressed correctly, increasing customer perception and promoting the right image for your company.