Data Quality - QAS

How QAS can benefit your call centre operation

Quick, accurate address capture
Using QAS, operators can enter an address in less than 15 keystrokes as well as reducing the risk of spelling and formatting errors.

Greater call turn-over
With the speed of QAS, operators are able to handle more calls per hour, leading to increased efficiency and maximising profits for your company.

Improve customer perception
Using QAS means you keep less callers hanging on the line, because calls are dealt with quickly and efficiently. In addition, customers do not have to spell out complicated name and address details over the phone, and any correspondence or goods will be addressed correctly, increasing customer perception and promoting the right image for your company.

Deliverable addresses
Any correspondence or goods sent as a result of a customer calling in will arrive first time. This means less returned or undelivered goods, and keeps the costs of resending items down. This is particularly important for high value items, or high volume of mail.

Accurate verification
When outbound calling, QAS can assist in verifying the address details of your customers and prospects quickly and accurately. Every verified prospect address can then be added to your marketing database, and used for direct mail follow-up.

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