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Leukaemia Foundation
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"QAS has more than halved our dead mail from 4.5% to 1.9% which has
been a valuable tool in helping clean and maintain our database, thus
promoting accurate records of most valued commodity: our donors.
QAS Pro software is easy to use and helps speed up the data-entry
process."
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Paul Coffey - Database Coordinator - Leukaemia Foundation
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CommSec
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"CommSec register thousands of customers with the Australian Stock
Exchange's CHESS system. Experian QAS ensures that the registration address is bona
fide, accurate and in the right format, to ensure the ASX has the correct
address. This reduces account processing times, and administration for
CommSec, while improving customer service to our clients. By using
QAS software, we always get the address right first time around."
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Henry Pink - CommSec - Manager, Client Registry
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Virgin Mobile Australia
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"With a number of mobile telephone service providers vying for space in the
Australian market, rapid responses to all current and prospective customer
enquiries is vital in retaining business. If customers aren't satisfied,
they'll simply go elsewhere. The flexibility and ease of integration of
QAS enables us to save significant time per call whilst also
improving the accuracy of our customer data."
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Nick Gatland - Senior Project Manager - Virgin Mobile Australia
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The Sunday Times
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"The Sunday Times has embraced the capabilities of the QAS Pro API.
After many years of tediously maintaining our own address database, we can
now breath a sigh of relief, as cleansing of address information together
with conforming to the new PAF standard has increased our capability of
providing efficiency for our customer service department."
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Sam Cannone - IT Projects Manager - The Sunday Times
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Citibank Ltd
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"Citibank's experience with the QAS software has been an
outstanding success."
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David Beal - Collections Manager - Citibank Ltd
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Neverfail Spring Water
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"We immediately recognised this tool as an opportunity to provide an even
better service for our customers. With QAS, we are able to improve
the delivery lead-time to new customers by getting the address right first
time. Order entry times are dramatically reduced and the link to our mapping
system improves your delivery service even further."
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David Little - NSW State Manager - Neverfail Spring Water
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South East Water Limited
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"We chose Experian QAS over competitors as the product was easy to integrate and
provided outstanding technical support. Already Experian QAS has yielded a
strong return on investment by reducing return to sender mail and allowing
us to take advantage of Australia Post's mailing discounts with the addition
of DPID codes."
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Peter O'Donoghue - Business Systems Manager - South East Water Limited
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COMPAQ Australia
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"Our Call Centres find Experian QAS an excellent tool that simplifies the
entry of our client address details. It reduces the time to enter an address
and significantly improves the quality of the address data that is
captured."
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Ian Munro - Technical Manager - COMPAQ Australia
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Minuteman Press
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"I found that the algorithms used by Experian QAS were superior. It cleansed a good 7% more records than its competitors. Another important benefit in dealing with Experian QAS is its ability to provide support. Experian QAS were able to send technical specialists in, physical people coming into my office to assist."
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Joseph Petrarca - Director - Minuteman Press
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We also have more detailed
case studies available
.
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