Increase call center efficiency with mailing address verification
Contact centre managers from every industry share two important goals for their operators and call center database software systems:
- Reduce average call durations
- Improve the speed and accuracy of data entry
In combination, these two aims can cut costs and boost productivity, freeing up more time in the call center to cross- and up-sell while maximizing data quality in the database.
One piece of software can help with all this and more…
By performing mailing address verification during data entry, QAS software minimizes the time it takes to enter a fully validated and standardised address. Along with improving address quality overall, this approach leads to higher service levels, as shorter call times mean less customer waiting and fewer abandoned calls.
The software works with almost any type of call center database software and actively helps the user find the right address through direct access to the latest Australia Postal Address File data.
Beyond the call centre, better address quality reduces returned mail, improves marketing ROI and provides better overall customer service throughout the organization.
Best Product Solutions for Call Centres
QAS Pro - Fast and accurate mailing address verification. Essential for any high-volume call center. Easy to install and simple to use.
QAS Batch - Automatic address cleaning for existing addresses. Keeps address quality high and customer data fresh over time.
QAS DataFusion - Most comprehensive database in Australia, exclusively available from Experian QASRequest More Information
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